Terms & Conditions

Click here for our Privacy Policy.

Please carefully read the following in its entirety:
By submitting your reservation request via this web site, you agree to be bound by the policies described herein as well as the Terms and Conditions governing your use of the Site. These policies are subject to change without notice.

Airfare, rates, and availability displayed on this web site reflect information provided by airlines, hoteliers, car rental agencies and other third-party vendors.

Circle Travel and its authorized distributors are not responsible for any missing or erroneous data on this web site.

IMPORTANT: If you provide an inaccurate credit card billing address or invalid credit card information, there may be a delay in processing your itinerary. This may result in a change in your fare or loss of product or service availability.

Circle Travel's main form of communication is e-mail, and cannot be responsible for e-mail problems on the client's end.

Document Requirements for Travel
U.S. citizens who travel to a country where a valid passport is not required will need documentary evidence of their U.S. citizenship and identity. Proof of U.S. citizenship includes an expired U.S. passport, a certified (original) birth certificate, Certificate of Naturalization, Certificate of Citizenship, or Report of Birth Abroad of a Citizen of the United States. To prove identity, a valid driver's license or government identification card are acceptable provided they identify you by physical description or photograph. Some countries require that your U.S. passport be valid at least six months or longer beyond the dates of your trip. Click here for country-specific requirements.
Minors under 18 years of age traveling alone, with only one parent, or a third party must present notarized written authorization by the absent parent(s) or legal guardian.

Ticketing Information
IMPORTANT: In most cases, the ticketing process begins within a few minutes of the time you submit your itinerary for purchase. If you submit a reservation in error, you must contact us immediately or you may be held responsible for any applicable service, processing, or cancellation fees, and/or any applicable penalties or fees assessed by an airline, car rental agency, hotelier, or any other third-party service provider.

• For documents, please allow seven (7) business days to accommodate processing and shipping. If your departure is within seven (7) days of the time you submit your itinerary for purchase, please contact us to arrange appropriate shipment of your ticket(s).
• Documents will be shipped only to the address specified on the final payment submission form unless otherwise instructed.
• All documents will be shipped via USPS Priority Mail at no charge. Overnight, international, or weekend delivery is available for an additional charge. Document packages are sent with Delivery Confirmation; once USPS Tracking shows documents as being delivered to the correct address, we cannot be responsible for mishandling or loss.
• All overnight shipping fees are assessed per address. If multiple documents are shipped in the same package, only one shipping fee will be assessed.
• If departure is within fourteen (14) business days of booking, a $25 shipping fee will be added to total package price for rush shipping of documents from our supplier(s).

Change and cancellation fees:
• There is a $25 returned check fee for any personal check that is returned to us NSF or other.

Once deposit has been paid:
• A non-refundable $25 revision fee will be charged per reservation for any downgrade (price) in package contents.
• A non-refundable $50/per person cancellation fee will be charged if package is cancelled prior to 60 days before departure.
• Once airfare is ticketed (in most cases once final payment has been made, or if airfare is "published" rate and paid in advance), airfare is non-refundable. Many airlines also charge individual cancellation fees once a reservation (deposit paid) has been made; please contact us for details regarding airlines' policies, as once deposit is paid you are responsible for any penalties.
IMPORTANT: If final payment is not made at least 50 days prior to departure, additional penalties may apply, and a possible increase in airfare. If final payment is not made at least 30 days prior to travel, reservation will automatically cancel, and client is liable for any and all cancellation penalties up to the amount paid on the reservation.

Note: Please be aware that airlines, car rental agencies, hoteliers, and other third-party service providers may charge additional fees or penalties for reservation changes or cancellations. All relevant fees and restrictions apply. You are responsible to read any fare or rate rules that apply to your purchase, and agree to be entirely responsible for all charges, fees, penalties, duties, taxes, and assessments that result from your use of the Site. If the fare or rate rules are not available or you don't understand them, contact info@circletravel.com.

If less than the full room cancels, the remaining guests' rates may rise. Insurance will not cover this increase. For example, a triple room rate (3 per room) is less per person than a double room rate (2 per room), so if the 3rd guest cancels, the remaining two guests' rates will rise to the double rate. Same will hold true for a double room that drops to a single occupancy; the remaining guest will then pay the single rate instead of a double rate.

Insurance will not cover a partial cancellation of a package, such as removing airfare that has been ticketed/paid. In order to cancel a portion of a package and be reimbursed (with or without insurance), package must be cancelled in its entirety and rebooked at current rates.

Shipping Policies

• A street address or P.O. Box is required for delivery. We will not ship to APO/FPO addresses.
• For normal delivery of documents, please allow five (5) business days for delivery. Documents are shipped for delivery during normal business hours, Monday through Friday.
• Overnight or weekend delivery of documents is available and is subject to service restrictions and higher shipping fees.
• An adult signature may be required to accept delivery.

Credit Card Policy
We accept the following types of credit cards:
VISA • MasterCard • American Express • Discover Card

Credit cards will be accepted under the following conditions:
• The purchase is subject to credit card approval by the issuing bank or institution.
• The credit card must have a billing address within the United States or Canada. We regret that, at this time, we do not accept credit cards with billing addresses outside of the United States or Canada.
• The credit card and billing address must be verifiable through our computer system or by calling the issuing bank.
• The credit card billing address supplied for the itinerary must match the billing address provided by the issuing institution.
• We will not process your reservation until we have verified your credit card billing address. If we can not verify the address through the proper channels, you will be notified via e-mail within twenty four (24) hours.
• Payments must be received no later than 5PM EST on the due date listed, or will be considered late.
• Circle Travel is not responsible for any delays, penalties, or automatic cancellations resulting from late submission of proper authorization. Circle Travel and its authorized distributors are not responsible for any change in fare or any other charges related to a credit or debit card that is declined by the issuing institution or a travel vendor; OR if, for any reason, the credit card billing address cannot be verified in a timely manner. If final payment is not received within 30 days of travel date, Circle Travel and/or its authorized wholesalers reserve the right to cancel the reservation automatically, and cannot be responsible for any cancellation penalties that result.

Special Request Availability
• Special airline meal or service requests are not guaranteed and are subject to availability and airline policies. Contact the airline directly to verify availability, particularly for required services such as a wheelchair, supplemental oxygen, and accompaniment for a minor child, etc.
• Specific hotel types and special requests are not guaranteed and are subject to availability and to the policies of the hotels.


Privacy Policy

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via e-mail or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. We do use your e-mail address provided in the quote request forms to send follow up e-mails and notify of relevant specials in the future; any promotional e-mails we send will have an "Unsubscribe" option.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive credit card information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.



Country Specific Entry Requirements
(subject to change; information taken from U.S. Department of State website and is current as of 1/1/2011)

ANTIGUA AND BARBUDA - Passport or proof of U.S. citizenship or voter's registration card, along with picture ID, required, return/onward ticket, and proof of funds needed for tourist stay up to 6 months.

ARUBA - Passport or proof of citizenship (original-official birth or naturalization certificate and photo ID) required. Visa not required for stay up to 3 months after arrival. Proof of onward/return ticket or sufficient funds for stay may be required. Departure tax $20.

BAHAMAS - Proof of U.S. citizenship, i.e. a passport (if you are using an expired passport it cannot be expired more than 5 years) or original or certified copy of a birth certificate with a photo ID, and onward/return ticket required for stay up to 8 months. Departure tax of $15 must be paid at airport.

BARBADOS - *Passport required. Tourists traveling directly from the U.S. to Barbados may be allowed to enter for up to 3 months stay with proof of U.S. citizenship (original or certified copy of birth certificate), photo ID and onward/return ticket. A passport is required for longer visits and other types of travel. Departure tax of $12.50 US ($25 BDS) is paid at airport.

BERMUDA - Passport (or proof of U.S. citizenship with photo ID) and onward/return ticket required for tourist stay up to 3 months. Departure tax of $10 is paid at airport.

COSTA RICA - Passport or original U.S. birth certificate and photo ID required. (Persons under the age of 16 must use a valid passport to enter Costa Rica.) Tourist card issued upon arrival at airport upon presentation of aforementioned documents for approximately $4. U.S. citizens must have onward/return ticket.

DOMINICAN REPUBLIC - Passport or birth certificate and photo ID, and tourist card required. Tourist card for stay up to 2 months, available from Consulate or from airline serving the Dominican Republic, $10 fee. All persons must pay $10 airport departure fee.

JAMAICA - Passport or original birth or naturalization certificate and valid driver's license or state-issued photo ID, onward or return ticket, and proof of sufficient funds required. Departure tax $22 (paid at airport, but is included in air-inclusive packages).

MEXICO - *Passport and visa not required of U.S. citizens for tourist/transit stay up to 90 days. Tourist card is required. Tourist card valid 3 months for single entry up to 180 days, no charge, requires proof of U.S. citizenship, photo ID and proof of sufficient funds. Tourist cards may be obtained in advance from Consulate, Tourism Office, and most airlines serving Mexico upon arrival. Departure tax $10 is paid at airport when not included in the cost of the airline ticket.

NETHERLANDS ANTILLES - Islands include Bonaire, Curacao, Saba, Statia, St. Maarten. Passport or proof of U.S. citizenship (i.e. certified birth certificate or voter registration card with photo ID) required. Visa not required for stay up to 14 days, extendible to 90 days after arrival. Tourists may be asked to show onward/return ticket or proof of sufficient funds for stay. Departure tax $10 when leaving Bonaire and Curacao, $4 in Statia, $10 in St. Maarten.

SAINT LUCIA - Passport (or proof of U.S. citizenship and photo ID) and return/onward ticket required for stay up to 6 months. Departure tax $10 is paid at airport.

WEST INDIES, British - Islands include Anguilla, Montserrat, Cayman Islands, Turks and Caicos. Proof of U.S. citizenship, photo ID, onward/return ticket and sufficient funds required for tourist stay up to 6 months.

For updated information, please visit the U.S. Department of State website.